Remote Hands

How Colohouse Remote Hands Can Help You

Remote hands is a professional technical assistance service performed 24/7 by Colohouse support technicians. We quickly respond to emergencies, improve equipment uptime and reduce the cost of infrastructure management.

We consider each customer a business partner. Our goal is to support you and your business by providing solid infrastructure and services.

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Cabling

Common tasks performed include cable termination and moving, securing or swapping your existing cabling.

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Rack & Stack

Tasks such as installing equipment, moving or discarding boxes or hardware – and cleaning of your colocation space can be performed.

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Troubleshooting

Colohouse technicians perform troubleshooting, verify device status or “heartbeat checks”, swap equipment, plug-in serial cables and more.

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Connectivity

Functions may range from circuit testing and diagnostics to circuit migrations, IP assignment, signal checks and cable swaps.

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Access

Customer-authorized vendors and consultants can be escorted to and from your colocation space – and monitored until completion. Colohouse technicians also assist with access requests and lockouts.

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Inventory & Auditing

Tasks may include full or partial space audits, labeling, photographing colocation space, tracing cross-connects or verifying power consumption.

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Media Management

Colohouse will swap tapes, storage media or removable media as well as replace hard drives and burn CD’s.

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Shipping & Receiving

Packing, labeling, unpacking and inventory of boxes and equipment can be performed your at request.

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Storage & Material Management

Technicians will confirm package receipt, place or install shipped equipment in your colocation space – or store your packages in our loading unit.

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Contacting Our Technicians

24/7 availability by phone, email or web-based Customer Portal.

Our goal is to be an extension of your staff, whether you are unable to be physically present at the colocation facility, or you are on-site overseeing the work performed.

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MANAGED INSTALLATION

Supporting Your Business From The Start.

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SECURITY

Solutions Designed to Keep Your Data Safe.

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MANAGED SERVICES

Management of Your IT-infrastructure.

Do You Have Any Questions?

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